Refund policy

Returns

Our policy lasts 14 days. If 14days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Following goods are exempt from being returned. 

  • Gift cards 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Please send and e-mail to info@mambobaskets.be informing us you want to return your purchase. Please include your name, order number and reason why you want to return your order in the e-mail. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mambobaskets.be.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mambobaskets.be and send your item to: 

Mambo baskets - Out2send
Ambachtsstraat 66
2390 Malle

Shipping

To return your product, you should mail your product to: 

Mambo baskets - Out2send
Ambachtsstraat 66
2390 Malle

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Maattabel

Keniaanse manden (tenzij anders vermeld op de productpagina)

Maat     Hoogte     Diameter     Prijs
XS 10 cm 15 cm €29
S 15 cm 20 cm €39
M 20 cm  25 cm €49
L 35 cm 35 cm €79
XL 30 cm 40 cm €89
XXL 40 cm 40 cm €109

 

Traditional fine weave Taita baskets

 Maat Diameter Prijs
XS 11-15 cm €21
S 16-20 cm €35
M 21-25 cm €55
L 26-30 cm  €69